MANGO SKIN – PRIVACY & COOKIES POLICY

OUR PRIVACY POLICY OVERVIEW

WHO ARE WE?
We are Mango Skin, and we act as the data controller of your personal information. This means we are responsible for how we collect, use, and protect your data. (See more below.)

WHAT DO WE USE YOUR DATA FOR?
We use your data (online or in-store) to:

• Manage your user account

• Process purchases of products or services

• Respond to your inquiries

• Send you personalised communications, if you choose to receive them
  (See more)

WHY DO WE USE YOUR DATA?
We have legal grounds to process your data. The main reason is that we need it to fulfil the contract created when you create an account, place an order, or use any service or feature. We also use your data to answer questions or send newsletters you’ve requested. (See more)

WHO DO WE SHARE YOUR DATA WITH?
We only share your information with trusted service providers who assist us in delivering our services. (See more)

YOUR RIGHTS
You may access, correct, or delete your personal data at any time. You may also object to or limit certain uses of your data. Full details are available below. (See more)

BEFORE WE BEGIN…

This Privacy & Cookies Policy includes all relevant information on how Mango Skin handles personal data of customers and users across all interaction channels — website, mobile, or physical stores.

For information related to cookies, please review our Cookies Policy section below.

We are committed to transparency so you clearly understand:

• How we use your personal data

• The implications of each use

• Your legal rights regarding your data

We encourage you to read this policy fully for a complete understanding.

When we reference our Platform, we mean any method you use to interact with Mango Skin, including:

• Our website

• Any physical Mango Skin retail locations

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Mango Skin (Data Controller)
Mango Skin, its subsidiaries, and associated companies (collectively, “Mango Skin”) are responsible for the processing of your personal data.

Business Address:
[Insert your company’s registered address]

Customer Service Phone:
[Insert your business phone number]

Data Protection Email:
privacy@mangoskin.com
(or the email you want to use)

Mango Skin processes and protects your data according to this Privacy Policy.

2. PURPOSES FOR WHICH WE PROCESS YOUR DATA

Depending on the services or features you use, Mango Skin may collect and process:

• Identification details (name, surname, image, language, location)

• Contact details

• Payment and transaction data

• Device, browsing, or geolocation data

• Commercial information (newsletter subscriptions, preferences)

• Purchase history

• Skin preferences or product interests (if provided voluntarily)

Some data fields will be marked as mandatory to access certain services. If you do not provide them, we may be unable to complete your request.

We may also passively collect information using cookies, pixels, or other tracking technologies.

Below are detailed purposes for data processing:

2.1. Managing Your User Account

We process your data to identify you as a user and provide access to user functionalities.

2.2. Fulfilling Purchase or Service Contracts

Includes processing for:

• Order confirmation and updates

• Payment handling

• Fraud prevention

• Delivery, returns, exchanges

• Invoices

• Gift Cards and other premium features

If you choose to save your payment method, we process that data under your consent.

2.3. Customer Service

We handle your inquiries through our legitimate interest in offering adequate support.
If the inquiry relates to a purchase, the processing is required for contract fulfilment.

2.4. Marketing

We process your data based on your consent when:

• You subscribe to newsletters

• You accept personalized communications

• You allow push notifications

• You accept cookies for marketing purposes

We may also create a profile based on your browsing or purchase behavior to personalise your experience.

3. LEGAL BASIS FOR PROCESSING

We are legally allowed to process your data under:

• Contract necessity (registration, purchases, services)

• Your consent (marketing, cookies, stored payment details, etc.)

• Legitimate interest (fraud prevention, platform improvement, customer service inquiries)

• Legal obligations (for claims or rights management)

4. DATA RETENTION PERIODS

Your data is kept for the following periods:

• User account: As long as you remain a registered user

• Purchases: Until all related obligations (returns, claims) are completed

• Customer service: Until the inquiry is resolved

• Marketing: Until you unsubscribe

• Quality analytics: Only while necessary or anonymised

After these periods, we securely store data only for legal liability timeframes.

5. DATA SHARING

We may share your data with trusted partners such as:

• Financial institutions

• Fraud prevention partners

• Technology and analytics service providers

• Logistics and delivery providers

• Customer support providers

• Marketing and advertising partners

• Social media platforms (in cases of shared control for ads)

Some partners may be located outside the EEA. In such cases, Mango Skin ensures proper protection through standard contractual clauses.

6. YOUR RIGHTS

You may exercise the following rights for free:

• Access your data

• Correct inaccurate data

• Delete your data

• Restrict processing

• Withdraw consent

• Data portability (when applicable)

• Object to processing

• Complain to a supervisory authority

To exercise your rights, email: privacy@mangoskin.com

7. THIRD-PARTY DATA

If you provide data of third parties (e.g., gifting, order pickup), you confirm you have informed them and obtained permission.

8. POLICY UPDATES

We may update this Policy when relevant. Significant changes will be notified via Platform pop-ups or email.

9. COOKIES INFORMATION

We use cookies and similar technologies to:

• Enhance website functionality

• Understand user behavior

• Personalize your experience

• Provide interest-based advertising

A full Cookies Policy section follows in your document.