RETURNS & REFUNDS POLICY

Last updated: December 2025

At Mango Skin, every product is made upon order receipt to ensure maximum freshness, potency, and performance. For this reason, we operate a strict returns policy in line with hygiene, safety, and cosmetic regulations.

NO RETURNS ACCEPTED ON:

• Sale or discounted items

• Promotional or bundle offers

• Opened or used products

• Products returned due to personal preference

• Products returned due to skin reaction (results vary by individual)

Due to the custom-made and hygienic nature of our products, we do not accept returns or exchanges unless the product arrives damaged or incorrect.

RETURNS ACCEPTED ONLY IF:

We will gladly replace or refund your order only in the following cases:

• You received the wrong product, or

• Your order arrived damaged during transit

REPORTING TIMEFRAME

To be eligible, you must notify us within 48 hours of delivery.

Please email:
hello@mangoskin.co

Include:

• Your order number

• Clear photos of the damaged product or incorrect item

• Photos of the outer packaging (if damaged)

Claims submitted after 48 hours may not be accepted.

RESOLUTION OPTIONS

Once approved, we will offer one of the following, at our discretion:

• A replacement product (preferred option), or

• A refund to the original payment method

Refunds, where applicable, are processed within 7–14 business days.

RETURN SHIPPING

• Return shipping is not required for damaged or incorrect items unless requested.

• If return shipping is required, instructions will be provided by our support team.

IMPORTANT NOTES

• Mango Skin reserves the right to reject any claim that does not meet the conditions above.

• Minor packaging imperfections that do not affect product integrity are not considered damage.

• Skin care results vary by individual; adverse reactions do not qualify for a return.

CONTACT

For return-related inquiries, contact:
hello@mangoskin.co